oInvestigates and resolves employee and/or guest problem situations. oPrepares/approves work schedules, ensures proper training, conducts employee evaluations and assists in the hiring of front desk and remote PBX reservations staff. Investigates and resolves discrepancies and may assist in preparing operating budgets.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES oPrepares detailed financial reports to ensure adherence to established budgets. All duties are to be performed within the guidelines of the Downstream Casino Resort's policies and procedures, Internal Control Standards and objectives. The Hotel Services Manager directly oversees Front Desk operations and the remote PBX operations. 6 Quick Apply Full-time 3 hours ago Full Job Description Under the supervision of the Director of Resort Operations, the incumbent provides a professional Front Desk environment and remote PBX Reservations operation to ensure top quality customer service to hotel/resort guests.
